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Terms & Conditions

Warranty
BosmereUSA.com (referred to as Bosmere) warrants the products will be of satisfactory quality and free of defects for a period of one year. Satisfaction of this warranty is limited to replacement or repair of the defective product, at Bosmere's discretion.


Returns
To make a return, please call 1 (704) 784 1608. You must have purchased the product from Bosmere and have the original packing list or invoice number. If you bought a Bosmere product from another store or web site then you must first go back to the company that sold you the product. Issuance of a Bosmere credit for the defective goods can occur only when the item is no longer available for replacement or it cannot be repaired. The resolution of such a claim shall be at the discretion of Bosmere. An original receipt of sale dated sometime within the previous year must accompany warranty returns. Purchaser must obtain a Return Material Authorization (RMA) number from Bosmere. This number must be marked on all containers of the return. The cost of returning goods shall be the customers, but Bosmere will reimburse this cost when they have inspected the return.


Shipping
Bosmere only ships to customers within Continental United States. Our shipping rates are based upon the value of your order per shipment. Please note that if you placed an order with another web store for any Bosmere supplied products, you will need to direct your shipping questions to that store.


Delivery Time
All orders are shipped within 48 business hours of receipt. You should receive your order within two weeks or less depending on product availability and where you live. . Should there be a delay you will be informed by e-mail.


Your Privacy
At Bosmere, we recognize and respect the importance of maintaining the privacy of our customers and members (previous customers) and have established this Privacy Policy as a result. Below we describe why we gather customer, member and third party information, what information we collect, how we collect it, what we use the information for. This Privacy Policy is part of the Terms of Use, which governs your use of Bosmere. Note: You must be 18 years or older to register as a member of Bosmere


Why do we gather information?
Since our inception, Bosmere has consistently provided our customers with quality goods and excellent customer service. We gather personal information to allow us to process your orders, and to provide an enhanced service


What information do we gather?

Through our Web Site and emails, including when you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date and billing address), products purchased. Information you enter is collected even if you cancel or do not complete an order. Also, if you register as a member, we request your name, address, phone number, email address, title (gender), and other information set forth on the Customer Details Page. Credit card details are not kept and are only used for the current transaction.


How we use the information we collect about you.
We use information we collect from you to process your orders, to provide our best service from Bosmere. We do not make your email addresses available to third parties except for subsidiaries, subcontractors or agents acting on our behalf. In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of Bosmere (a "Successor"), one of the assets which would generally be transferred is the information we collect from our customers and members. However, the use of this information by any Successor would still be governed by the terms of this privacy policy, as amended from time to time, including any amendment after such transaction. We may disclose any information you provide to Bosmere (i) when we believe disclosure to be appropriate to comply with any law, regulation, or governmental request, or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this web site or to process any purchases you make (iii) to protect the rights or property of Bosmere, its users, Sponsors, Providers, Licensors, or Merchants.


Your Security
Our Web site encrypts all your personal details including your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator.
However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make all reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us. Should there be a problem with any of the credit or debit card information we receive from you we need to will contact you by phone or e-mail to obtain the correct information.


Corrections
If you would like to update or correct information previously provided to us, please send an e-mail with your new information to web_orders@bosmereusa.com


Your Consent and Changes to this Policy
Subject to the above provisions, by using our Web site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes on the web site so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. In addition, if you would like prior notice of changes to the Privacy Policy or Terms of Use, email us at web_orders@bosmereusa.com from the email address to which you would like notice sent. By using Bosmere, after such changes and posting, you agree to be legally bound and to abide by the changes and other provisions contained in the Privacy Policy and Terms of Use.


Wholesale Customers
You must order in case quantities, we will not split cases.
Free freight on all orders over $1750 net, delivered within the USA.
Freight is charged on all back orders, unless original order was over $1750.
All back orders automatically cancelled after 45 days.
No unauthorized returns accepted. All agreed returns are subject to a 15% restocking charge.
All new customer orders to be pre-paid by charge card (Visa or Mastercard)
All payments to be made in US funds.
1.5% interest charge per month on overdue accounts and all discounts are cancelled if not paid within terms.
Risk shall pass to the customer when goods are delivered.
Title to the goods shall pass to the customer when all monies owing to Bosmere, Inc on all customer accounts have been paid in full.


Your Comments
Bosmere welcomes feedback concerning its privacy policy. Please send your comments and questions to web_orders@bosmereusa.com or mail us at:-


Bosmere Inc
P O Box 363
Concord NC 28026
Tel: 704 784 1608
Fax: 704 784 1611
Copyright © 2004 Bosmere.com USA. All rights reserved.


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